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CareersTeam Lead, Administration
Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.
Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.
Summary of Responsibilities
The Primary focus for the Team Lead – Administration role is to ensure all of the administration tasks within the YFS Canada operation are handled in a timely and accurate manner. This player / coach role will have one direct report and will be key in supporting the Customer Service & Collections teams with execution of the following tasks.
Payment processing (Cheques, Online banking, credit card payments, refunds), payout letters, Lien discharges & renewals, Collections letters (All stages), Loan renewals (Restructuring / activation), Remarketing / Recovery (Title documentation, post auction LMS updates, Court Documentation); Processing Insolvency documents.
Other duties will be assigned on an as needed basis.
- Provide high level of service to Collections & Customer Service teams to ensure our end customers & dealers receive the best-in-class experience on their transactions with YFS.
- Act as a player / coach – achieve department SLA’s on all key responsibilities while mentoring 1 direct report.
- Maintain regular communication with YMCA shared services (accounting) certifying accurate & efficient processing / Reconciliation of transactions relating to customer accounts.
- Reporting and documentation: Prepare administration reports, presentations, and summaries. Maintain accurate and up-to-date records and databases. Ensure proper filing and documentation of critical organizational information for both customer service and collections.
- Participating in special projects as required.
- Conduct team meetings as required.
- Degree/Diploma: Minimum – three-year diploma
- Program of Study: General
- Years of Experience: Three to five years
- Type of Experience: Supervisory role within a call centre environment
- Superior organizational skills
- Effective coaching/mentoring skills
- Team player
- High Attention to detail
- Strong written and verbal communication skills
- Ability to handle multiple responsibilities in a fast-paced environment
- Fully Bi-lingual (French and English) is mandatory
Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
