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CareersYFS Asset Performance Representative
Date Posted: January 13, 2025
Position Information
YFS Asset Performance Representative
Contract - 1 Year
YMFCA
Team Lead, Asset Performance
Toronto
Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.
Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.
Summary of Responsibilities
Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.
Key Duties & Responsibilities
- Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
- Complete skip tracing to locate customers who are avoiding contact.
- Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure.
- Collaborate with team members to optimize department efficiency and the customer experience.
Education Requirements and/or Experience Requirements
- Degree/Diploma: Minimum – 3 Year Diploma
- Program of Study: General
- Years of Experience: 3 to 5 years
- Type of Experience: Collection role for asset-backed loans
Skills & Abilities
- Bilingual (English and French)
- Superior organizational skills
- Strong negotiation skills
- High emotional IQ
- Team player
- Effective written and verbal communication skills
- Strong analytical skills
Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
